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Terms and Conditions for Heritage Diagnostics, LLC
Effective Date: January 5, 2025
These Terms and Conditions (“Terms”) govern your use of the website https://heritagediagnosticsllc.godaddysites.com (the “Website”) and the services provided by Heritage Diagnostics, LLC (“we,” “us,” or “our”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.
1. Acceptance of Terms
By accessing, browsing, or using the Website, you agree to comply with and be bound by these Terms and any additional terms, policies, or guidelines referenced herein or provided to you during your use of the Website or services. We reserve the right to update, modify, or revise these Terms at any time, and such changes will be effective immediately upon posting on the Website. Please check these Terms periodically for updates.
2. Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services and access the Website. By using the Website, you represent and warrant that you are at least 18 years old and have the legal authority to agree to these Terms.
3. Services Provided
Heritage Diagnostics, LLC provides diagnostic testing services, including laboratory tests, medical consultations, and other related services (collectively, “Services”). The services provided are intended to assist in diagnosing health conditions, but you should always consult a healthcare provider for medical advice, diagnosis, or treatment.
4. Account Registration and Security
In order to access certain features of the Website or use certain Services, you may be required to create an account. When registering an account, you agree to provide accurate and up-to-date information and to keep your account details secure. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use of your account.
5. Use of the Website and Services
You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You shall not:
Violate any applicable local, state, national, or international law or regulation.
Use the Website or Services to transmit or upload any harmful, unlawful, or abusive material, including viruses, malware, or any content that infringes on the intellectual property rights of others.
Engage in any activity that disrupts or interferes with the functioning of the Website or Services.
Use the Website to solicit personal health or medical advice without the appropriate qualifications.
6. Intellectual Property Rights
The content on the Website, including text, graphics, logos, images, and software, is the property of Heritage Diagnostics, LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, distribute, modify, or use any content from the Website without our prior written permission, except as permitted by applicable law.
7. Privacy and Data Collection
Your use of the Website and Services is also governed by our Privacy Policy, which can be found at [insert link to Privacy Policy]. By using our Services, you consent to the collection, use, and sharing of your personal and health information as described in the Privacy Policy.
8. Payment and Billing
Certain Services may require payment. You agree to provide accurate and complete payment information when requested. Payments will be processed by third-party payment processors, and you agree to abide by their terms and conditions. By submitting payment information, you authorize us to charge the applicable fees for the Services you select. All payments are non-refundable unless otherwise stated.
9. Disclaimers
No Medical Advice: The content on the Website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. You should always consult a healthcare provider for advice regarding any health condition.
Limitation of Liability: To the fullest extent permitted by law, Heritage Diagnostics, LLC disclaims all warranties, express or implied, regarding the accuracy, completeness, or reliability of the content and Services. We are not liable for any damages arising from your use of the Website or Services, including, but not limited to, loss of data, business interruption, or health-related consequences.
10. Indemnification
You agree to indemnify, defend, and hold harmless Heritage Diagnostics, LLC, its officers, directors, employees, agents, and affiliates from any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from:
Your use of the Website and Services.
Your violation of these Terms.
Your violation of any third-party rights, including intellectual property rights or privacy rights.
11. Termination
We reserve the right to suspend or terminate your access to the Website and Services at any time, without notice, for any reason, including if we believe you have violated these Terms. Upon termination, you must immediately stop using the Website and Services, and we may delete your account and data as required by law.
12. Third-Party Websites and Links
The Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of third-party websites. You access third-party websites at your own risk, and we encourage you to review the terms and conditions and privacy policies of any third-party sites you visit.
13. Limitation of Liability
To the fullest extent permitted by law, Heritage Diagnostics, LLC and its affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Website or Services. Our total liability for any claim arising from your use of the Website or Services will not exceed the amount you paid for the specific Service giving rise to the claim.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the state of [Insert State], without regard to its conflict of law principles. Any disputes arising from or relating to these Terms or your use of the Website will be resolved through binding arbitration in [Insert City/State] in accordance with the rules of the American Arbitration Association.
15. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision will be deemed severable from these Terms and will not affect the validity or enforceability of the remaining provisions.
16. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices or agreements published by Heritage Diagnostics, LLC on the Website, constitute the entire agreement between you and Heritage Diagnostics, LLC regarding your use of the Website and Services. Any previous agreements or understandings are superseded by these Terms.
17. Contact Us
If you have any questions about these Terms, please contact us at:
Heritage Diagnostics, LLC
2929 Old Post Rd, Winston, GA 30187
+1 770 203-9611
Email: [contact@heritagediagnostics.com]
Return and Refund Policy for Heritage Diagnostics, LLC
Effective Date: January 05, 2025
At Heritage Diagnostics, LLC ("we," "us," or "our"), we are committed to providing high-quality diagnostic services. We understand that sometimes situations may arise where a return or refund is necessary. This Return and Refund Policy outlines the conditions under which you may request a return or refund for the services we provide. Please read this policy carefully before making a purchase or requesting any refunds.
1. General Policy
Due to the nature of the diagnostic services we offer, all sales are final once services are rendered, including diagnostic testing, consultations, and laboratory analyses. However, we understand that there may be situations where a refund or adjustment is warranted. We will consider return and refund requests on a case-by-case basis and in accordance with the conditions outlined below.
2. Refund Eligibility
Refunds may only be granted under the following circumstances:
a. Incorrect or Unfulfilled Services
If you believe the diagnostic services you received were incorrect or incomplete (e.g., incorrect test performed or missed appointment), please contact us within 7 days of the service date. We will work with you to address the issue and, if necessary, provide a refund or alternative service.
b. Billing Errors
If there was an error in billing (such as duplicate charges, incorrect pricing, or charges for services not rendered), you must contact us within 7 days of the transaction. We will review the error and, if applicable, issue a refund for the overcharged amount.
c. Unavailability of Services
If the diagnostic tests or services you requested are unavailable, we will notify you promptly and offer a refund for the unfulfilled portion of the service or an alternative service, at your discretion.
d. Payment Issues
Refunds will not be issued for services where payment has not been successfully processed or cleared. If you encounter issues with payments (e.g., declined credit cards or payment processor errors), please ensure the payment is processed correctly before contacting us.
3. Non-Refundable Services
The following services are non-refundable under any circumstances:
Completed diagnostic tests: Once a diagnostic test has been conducted or processed, it is considered final and non-refundable.
Consultations and interpretations: Fees paid for medical consultations, test interpretations, or reports are non-refundable once the service has been rendered.
Subscription or membership fees (if applicable): Any subscription or membership fees are non-refundable after the initial service period has started, unless required by law.
4. Refund Process
If you believe you are entitled to a refund based on the eligibility criteria above, please follow these steps:
a. Requesting a Refund
To request a refund, contact us by email at [contact@heritagediagnostics.com] or by phone at [Phone Number] within 7 days of the service or purchase date. Please include the following information in your request:
Your name and contact information
Order number or transaction details
A detailed description of the issue (e.g., incorrect service, billing error)
Any supporting documentation (e.g., receipts, invoices, screenshots, etc.)
b. Refund Review
Upon receiving your refund request, our team will review the details and determine whether you are eligible for a refund. We may request additional information or clarification as needed. We will notify you of the decision within 5-7 business days of receiving your request.
c. Refund Issuance
If your refund request is approved, we will process the refund to the original method of payment. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment processor.
5. Exchanges
We do not offer exchanges for diagnostic services, tests, or consultations. If you wish to have a different test performed or a new consultation, you will need to place a new order and make a separate payment.
6. Cancellations
If you wish to cancel an appointment or scheduled diagnostic test, please contact us as soon as possible. Cancellations may be subject to the following:
24-hour notice: If you cancel at least 24 hours before your appointment or test, you will not be charged any cancellation fees.
Late cancellations (less than 24 hours): If you cancel within 24 hours of your scheduled appointment, a cancellation fee may apply, and a full refund will not be issued.
7. Exceptions
We reserve the right to make exceptions to this Return and Refund Policy at our discretion. In certain circumstances, we may offer partial refunds, credit toward future services, or other resolutions depending on the situation.
8. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with your request, please contact us at:
Heritage Diagnostics, LLC
2929 Old Post Rd, Winston, GA 30187
+1 770 203-9611
Email: [contact@heritagediagnostics.com]
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